Excel with Trillium

At Trillium, we are One Great Team, combining unique skill sets, diverse experience and limitless ambitions. From our junior team to senior leadership – we all bring passion, creativity and energy to achieve our goal of being the best cybersecurity provider to fleet operators, rideshare services, automotive OEMs, aerospace and defense organizations, telematics integrators and service providers, mobile carriers and insurance companies in the world.

Who We Are

As a mid-stage, startup company we deliver award winning multi-layered cybersecurity technology that hardens connected and autonomous vehicles and fleets against cyber-attacks. We also offers an authenticated operational and threat management data solution for fleet vehicles that value-added service providers trust. We are headquartered in Sunnyvale, CA and our design centers and fleet security operation sites are located in Ann Arbor, Tokyo and Ho Chi Minh City.

Benefits and Perks

In addition to full benefits (medical, dental and vision), we offer other great benefits and perks such as commuter benefits, gym membership discount and casual dress and work environment.

Trillium Secure, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.

Application Engineer

Job Summary

We are seeking energetic and enthusiastic applications engineers to provide technical support for Trillium current and future customers. In this role, you will represent Trillium as you help customers understand, evaluate, and deploy Trillium cybersecurity solutions.

Responsibilities

  • Own and be accountable for the technical relationship during customer engagements.
  • Act as an interface between the customer and the engineering team to answer technical questions from the customer and resolve outstanding issues.
  • Design sample applications that demonstrate how to utilize Trillium products in customer applications
  • Configure and customize Trillium’s core software products to meet the requirements of the customer.
  • Develop documentation including user manuals and application notes.
  • Design sample applications and provide technical support for trade shows and customer demonstrations.
  • Assist customers as they deploy Trillium cybersecurity solutions in their product designs.

Qualifications

  • Strong leadership skills with the ability to independently prioritize and execute project tasks in a methodical and disciplined manner.
  • Ability to set and manage customer expectations in collaboration with senior stake-holders and team members.
  • Experience designing software for embedded applications, preferable automotive.
  • Skills and experience in, and the ability to work hands-on with, the following critical technologies:
  1. Automotive electronic system architectures.
  2. Development of real-time software in C/C++
  3. Automotive electronic control units (ECUs), real-time operating systems (RTOS), and automotive networks like CAN/LIN, FlexRay, and automotive ethernet.
  4. Embedded hardware and software integration and test.

Requirements

  • Bachelor or master’s degree in computer science, electrical engineering, or equivalent.
  • Domestic and international travel to customer locations will be required.

Location

  • Tokyo,Japan, Detroit, Michigan, USA or EMEA

Cyber Security Expert

Responsibilities

  • Work with business development to understand customer security needs and translate into product requirements.
  • Assist engineering efforts to derive and document architectural requirements from product requirements.
  • Evaluate, analyze and test our security solution’s strength and ability to withstand attacks.
  • Publish papers, attend and present at applicable conferences, and explain our solutions to potential customers/investors.
  • Actively monitor on-going research into cybersecurity trends and technologies. Perform research and analysis to evolve Trillium cyber security products.

Qualifications

  • Familiarity with networking security concepts and common protocols.
  • Active participation in cyber security research, conferences, and techniques.
  • Experience with intrusion detection and prevention systems (IDPS) solutions.
  • Knowledge and/or experience in cryptographic algorithms.
  • Good understanding of existing and emerging cybersecurity and safety standards as they relate to automotive systems
  • A teamwork mind-set and ability to collaborate with other engineers, business partners, and customers to achieve the best solutions.

Requirements

  • BS in software engineering, computer science, or equivalent; advanced degrees welcome but not required.
  • Experience in a cybersecurity related area (minimum 3 years).
  • Significant domestic and international travel will be required.

Location

  • Tokyo, Japan or Detroit, Michigan, US

Software Engineering Manager

Job Summary

We are seeking an experienced software engineering manager with a proven track record of building and sustaining high performance teams. In this position, you will create and lead an engineering team that will participate in product development and regional customer technical support. You will be responsible for overseeing and achieving successful software development projects and customer engagements.

Duties and Responsibilities

  • Guide, direct and shape the team by demonstrating principled leadership.
  • Hire, train, and supervise engineering team members.
  • Provide technical support for regional customers by owning the customer technical relationship and providing solutions that meet customer requirements.
  • Oversee product development projects to ensure delivery of quality products within scope and on schedule.
  • Communicate and collaborate with regional sales and world-wide engineering.

Qualifications

  • Leadership skills necessary build a culture that demonstrates accountability, team work, and a positive attitude in the face of difficult challenges.
  • Capable of solving complex problems, and of making decisions even though all information may not be available.
  • Organizational management skills and discipline to keep projects, processes, and the entire engineering team on track
  • Self-motivated with the ability to multitask and thrive in a timeline-driven environment.
  • Ability to adapt to, and provide stable leadership in , a rapidly changing environment.
  • Interpersonal communication skills with expertise in distilling complicated topics to a broader audience

Requirements

  • Minimum of a bachelor’s degree in computer science, electrical engineering, or equivalent
  • A minimum of 6 years of engineering team management experience
  • Technical background in software development for embedded systems, preferably automotive.
  • Experience with hardware and software integration and test.
  • Experience in customer technical support

Location

  • Tokyo,Japan, Detroit, Michigan, USA or EMEA

Embedded Automotive Software Engineer

Responsibilities

  • Create software architecture requirements and frameworks given a set of product requirements.
  • Develop software using the C language that fulfills the product requirements.
  • Support integration, debug and test of code in different RTOS environments on different embedded automotive MCU platforms.
  • Create documentation that details code functionality, testing that was performed, and how to integrate and utilize the code within a larger framework.

Qualifications

  • Extensive experience in developing software in C for embedded automotive environments.
  • Ability to work independently, organize and prioritize tasks, and deliver to committed schedules.
  • Ability to articulate technical solutions and ideas to the engineering group in English, both orally and written.
  • A teamwork mind-set and ability to collaborate with other engineers to achieve the best solutions.
  • Skills and experience in, and the ability to work hands-on with at least one of the following additional critical technologies:
  1. Cryptography as it applies to the internet-of-things.
  2. Automotive electronic systems.
  3. Experience with automotive electronic control units (ECUs), real-time operating systems (RTOS), and embedded automotive software.
  4. CAN/LIN bus, FlexRay, and/or automotive ethernet.

Requirements

  • Bachelor or Master’s Degree in Computer Science, Electrical Engineering, or equivalent.
  • Some domestic and international travel will be required.

Location

  • Tokyo ,Japan, Detroit, Michigan, USA or EMEA

Automotive Software Quality Engineer

Responsibilities

  • Consult with software design engineers and implement software design process steps necessary to design, test, certify and deliver high quality software products.
  • Create software quality and certification plans and schedules necessary to achieve ISO26262 ASIL-D level of certification.
  • Work with subcontractors and certification organizations to achieve product certification.
  • Work with software design engineers to develop and execute software test and safety analysis plans.

Qualifications

  • Extensive experience in automotive quality specifications and standards for embedded automotive environments.
  • A thorough understanding of the automotive safety life cycle and experience applying ISO26262 automotive safety standards, test processes, and qualifying tools.
  • Detailed knowledge of the Automotive Safety Integrity Levels (ASILs) A through D and experience classifying and qualifying embedded automotive software.
  • Ability to articulate technical solutions and ideas to the engineering group in English, both orally and written.
  • Skills and experience in, and the ability to work hands-on with at least one of the following additional critical technologies:
  1. Automotive electronic systems.
  2. Experience with automotive electronic control units (ECUs), real-time operating systems (RTOS), or embedded automotive software.
  3. General understanding of CAN/LIN bus, FlexRay, and/or automotive ethernet.

Requirements

  • Bachelor or Master’s Degree in Computer Science, Electrical Engineering, or equivalent.
  • Some domestic and international travel will be required.

Location

  • Tokyo,Japan, Detroit, Michigan, USA or EMEA

Web Applications Software Architect

Responsibilities

  • Perform system design and software product architecture based on product requirements.
  • Create architectural and functional requirements documents from product features.
  • Develop software solutions and manage software development sub-contractors.
  • Create system test requirements and oversee test and verification of web applications.
  • Participate in full system integration and test.

Qualifications

  • Extensive understanding of cloud frameworks, with experience working with at least one framework such as AWS, Google Cloud, or Azure.
  • Experience with Java, Javascript, Kotlin, Typescript or Angular
  • Knowledge of, and experience developing, highly scalable end to end web application architectures.
  • Experience with cloud solutions for connected cars desired but not required.
  • Ability to work independently, organize and prioritize tasks, and deliver to committed schedules.
  • Ability to articulate technical solutions and ideas to the engineering group in English, both orally and written.

Requirements

  • Bachelor or Master’s Degree in Computer Science, Electrical Engineering, or equivalent.
  • Some domestic and international travel will be required

Location

  • Tokyo,Japan or Detroit, Michigan, USA

Secure Data Platform Product Manager

Job Description

Trillium Secure, Inc., a leader in connected car data security and services is seeking an experienced SaaS/PaaS or Cloud Platform Product Manager to identify, define, and launch secure data services and products for the connected vehicle market. We are looking for an experienced professional with a unique set of strategic product management, product marketing management and operational product management which includes strategic product definition and product management experience in cyber-secure data services.

Candidate will have a demonstrable record of achievement defining and launching software or platform as a service products with domain knowledge in data services, cloud computing, open APIs, big data analytics, cyber security, embedded technologies and automotive markets. Expertise in end-to-end complex software sales and marketing, able to engage customers and partners at executive and mid-manager level. Experience of leading product and service launch deliverables.

Responsibilities and Deliverables

The Product Manager is responsible for the following activities and deliverables:

  • Be the steward of the profitable revenue contribution of your product portfolio
  • Specify market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers. Create and maintain a product roadmap with regular updates
  • Manage all aspects of product lifecycle from strategic planning to tactical activities
  • Be the voice of the customer by managing/championing customer input related to your product portfolio
  • Research and understand the customers and the competition. Be the expert on your buyers, how they buy and their buying criteria. Know your competitors better than they know themselves.
  • Develop business cases for each new product / product enhancement to demonstrate viability of the product/capability, including target pricing and margin, addressable and realizable market, SWOT analysis, estimated development, implementation and support costs etc.
  • Develop market requirements documents that include use cases so that product development has a clear picture of what they need to build, and functional requirements that ensure product development delivers what you are asking of them
  • Manage new products /product enhancements through the development cycle to ensure what you have defined is built and delivered on spec and on time and on budget
  • Develop pricing models for all products in your portfolio that is appropriate for the verticals and geographies into which these products are to be sold
  • Develop and implement a company-wide go-to-market plan to successfully launch new products /versions to current and new markets. Develop launch collateral for each product covering product description, how it works, target audience/personas, product positioning, value proposition, features and benefits, competitive analysis, why/how to sell it, and pricing
  • Develop core product positioning messages and product value propositions based that differentiate Trillium products in the market
  • Help define tailored content for presentations, demonstrations, etc. that highlight the value proposition of your product portfolio
  • Assist with Demand generation – Contribute to marketing programs that will drive awareness and demand for your products.
  • Participate in appropriate industry events and conferences and assist in implementing events effectively

Ideal Candidates will have knowledge and experience in the following areas

  • BS/MS in Engineering (Computer Science, Electrical Engineering, Data Science). MBA a plus.
  • 3-5 years of experience in Product Management or Strategic Product Marketing roles for SaaS products
  • Strong analytical and research skills
  • Proficiency in office automation software (Microsoft Office, Excel, Powerpoint, etc.)
  • Working experience with digital services, cryptography technologies in automotive, fleet management, insurance, network and cloud security markets
  • English language proficiency required. Others a strong plus.
  • Excellent written and verbal communication skills
  • Must hold current passport and ability to travel 25-50%

Reporting Relationship & Location

Product Manager will report to Sr Director, Global Business Development & Strategy with dotted line reporting to Director, Business Development & Strategy Aerospace & Defense.

Location: this position will be located in Ann Arbor, MI office.

Executive Assistant

Job Description

We are looking for a competent Executive Administrative Assistant to provide personalized secretarial and administrative support in a well-organized and timely manner. You will work on a variety of tasks related to executive’s working life and communication. This position also act as a General Affairs function to provide necessary tasks to keep efficient / comfortable workplace.

Responsibilities

• Act as the point of contact between the executives and internal/external clients
• Manage General Affairs function as people manager to provide necessary tasks to keep efficient/comfortable workplace for the team
• Undertake the tasks of receiving calls, take messages and routing correspondence
• Handle requests and queries appropriately
• Maintain diary, arrange meetings and appointments and provide reminders
• Make travel arrangements
• Take dictation and minutes and accurately enter data
• Monitor office supplies and research advantageous deals or suppliers
• Produce reports, presentations and briefs
• Develop and carry out an efficient documentation and filing system

Requirements

• Proven experience as an executive administrative assistant, senior executive assistant or in other secretarial position
• Full comprehension of office management systems and procedures
• Excellent knowledge of MS Office
• Business level of Japanese is a plus
• Exemplary planning and time management skills
• Up-to-date with advancements in office gadgets and applications
• Ability to multitask and prioritize daily workload
• High level verbal and written communications skills
• Discretion and confidentiality
• University degree; additional qualification as personal assistant would be considered an advantage

Location

•Tokyo,Japan or Detroit, Michigan, USA

HR Manager

Job Description

Trillium Secure is seeking a highly motivated HR Manager. Depending on the candidate, the position will be located at Ann Arbor, MI and report directly to Director of Global Finance and HR.

Job Responsibilities

  • Oversee all Human Resource Management, support management in HR decisions and implement and execute best practices.
  • Ability to conduct objective and thorough investigations in response to manager and/or employee relations concerns.
  • Work with leaders and employees to establish and maintain a positive work environment to ensure employee engagement to help drive various corporate and division business initiatives.
  • Partner with business units on hiring needs and participate in new employee orientation.
  • Will be responsible for participating in the recruiting and onboarding processes, including resume screening, phone interviews, and job offers.
  • Provide tools, training and support to managers to ensure they make effective hiring decisions.
  • Ensure legal compliance with respect to applicant processing.
  • Facilitate the hiring processes for management; assist with employee development plans for managers.
  • Manages Talent Review and Performance Management process.
  • Coordinates with Manager, Health Services for Disability Management purposes, including Salary Continuance, Workers Compensation, and FMLA administration.
  • Makes regular contact with managers to maintain an understanding of issues, offer advice, and proactively address matters before they escalade.
  • Trains management on a variety of HR topics both in person and via webinars.
  • Manages projects to improve overall HR services at a local level as well as participating in larger HR initiatives.

Skills and Qualifications

  • Bachelor’s Degree or greater in Business Administration, Psychology, or other related Human Resources related study required.
  • 5 years of experience in a Human Resources Manager or similar role
  • Experience in a start-up company is plus
  • Expertise in multiple areas of HR preferred
  • Possess outstanding business, analytical, communication and leadership skills.
  • Possess a high level of integrity and the ability to work in a fast passed, team based work environment, and have a passion for providing responsive service
  • High proficiency in Microsoft Office Suite programs (especially Word, Excel, PowerPoint, and Outlook).
  • Must be able to work flexible schedule to include weekends, nights & holidays.

Japan Strategic Marketing Manager

Job Description

Candidate will have a demonstrable record of achievement in defining business opportunities, creating and executing plans to capture those opportunities, and delivering the customer and partner commitments and corresponding revenue results. Experience in platform driven value chain sales and marketing, able to engage customers and partners at executive and mid-manager level are a strong plus. Must have experience creating and delivering business proposals and successful contract negotiation

Responsibilities and Deliverables

The Japan Strategic Marketing Manager is responsible for the following activities and deliverables:

  • Lead activity to identify, prioritize, develop and deploy successful method to penetrate Japan market and customer accounts. Create collateral and train and educate sales team on its use.
  • Support Japan sales team with customer account engagement and penetration efforts.
  • Develop and deliver proposals to customers including pricing, through sales team and assist with contract negotiations.
  • Identify, prioritize, develop and engage strategic collaboration opportunities with security, insurance, fleet management, wireless connectivity partners and end customers. Lead partnership relationship development, and solution definition. Develop and deliver partner proposals and manage contract negotiations.
  • Create and maintain market assessment including industry landscape, key trends, market size, market share, key opportunities, competitive threats and implications and recommended actions.
  • Provide input on product and service roadmaps based on customer, competitive and market feedback.
  • Develop market requirements documents in collaboration with Product Management that include use cases so that product development has a clear picture of what they need to build, and functional requirements that ensure product development delivers what you are asking of them
  • Communicate a compelling, clear and consistent articulation of Trillium’s value proposition. Be a local evangelist for communicating our vision, value proposition and market validation (wins).
  • Participate in appropriate industry events and conferences and assist in implementing events effectively

Ideal Candidates will have knowledge and experience in the following areas

  • BS/MS in Engineering (Computer Science, Electrical Engineering, Data Science). MBA a plus.
  • 3-5 years experience in Product Management or Strategic Marketing for Fleet management product or service, SaaS software, Mobility solutions or Tier 1 consulting firm with practice area in those previously listed
  • International business development, sales, or marketing experience a plus
  • Strong analytical and research skills
  • Proficiency in office automation software (Microsoft Office, Excel, Powerpoint, etc.)
  • Working experience with digital services, cryptography technologies in automotive, fleet management, insurance, network and cloud security markets
  • Japanese and English language proficiency required – written and verbal. Others a strong plus.
  • Excellent written and verbal communication skills
  • Must hold current passport and ability to travel 25-50% (primarily domestic, some international)

Reporting Relationship & Location

  • Japan Strategic Marketing Manager will report to Sr Director, Global Business Development & Strategy, dotted line to Sr. Director, Global Sales.
  • Location: this position will be located in Tokyo, Japan office.

Legal Counsel

Job Description

Trillium Secure seeks a highly motivated lawyer to support legal activities on a global basis. Depending on the candidate, the position will be located in Sunnyvale, CA or Ann Arbor, MI and will report directly to the Chief Operating Officer.

Job Responsibilities

  • Negotiate legal documents for commercial transactions, intellectual property licensing and employment matters.
  • Support documenting of venture capital investments.
  • Manage outside counsel support of patent filings, trademark prosecution and IP protection.
  • Oversee resolution of commercial disputes and litigation.
  • Administrate contracts using physical and electronic filing systems.
  • Advise with regard to export control and other regulatory matters.

Skills and Qualifications

  • Juris Doctorate from American Bar Association accredited Law School.
  • License to practice law.
  • 2-5 years of experience at law firm or in-house.
  • Fluent in English; proficient in Chinese or Japanese helpful but not required.
  • Strong communication and interpersonal skills to work in a multicultural environment.
  • Adept in using Microsoft Word, Excel and PowerPoint.

Location

•Tokyo, Japan or Detroit, Michigan, USA

Marketing Communications & Event Leader

Job Description

Responsibility for planning and executing public relations, investor relations, marketing communications, product marketing collateral, and event planning.

Public Relations

  • Execute the tactical corporate communications efforts across identified platforms (e.g. press releases, website, blog, social media, conference participation, etc.) to reach targeted audience(s).
  • Author and manage the review-approval-release process for press releases. Assure timely release of press releases
  •  Manage and contribute content related to company information, product announcements, public and government affairs, and all public facing communications.
  • Participate in industry associations and build positive relationships with media representatives.

Investor Relations

  • Responsible for creating the form, and content for regular communication to investors. This includes providing market, competitive, and financial analysis collateral as requested, and with support from Finance, Business Development, and Sales in a timely manner

Corporate Marketing

  • Assist in creating and implementing comprehensive marketing strategies to create awareness of the company’s business activities.
  •  Produce ideas for promotional events or activities.
  • Plan and execute campaigns for corporate promotion, launching of new product lines, etc.
  • Define and execute a corporate external communications plan with social media, web media and industry conferences/events.
  •  Produce content for the company’s online presence, editorial design and organizing the company’s publications.

Product Marketing

  • Assist with the development of comprehensive marketing plans for sales and marketing teams.
  • Work with the marketing team to create a product launch process which assures the needed collateral, training material, press releases, social media engagement and other communications methods as needed are planned, managed, and executed on time.
  •  Create training materials and training programs for each member of the outside sales team in collaboration with engineering.

Event Management

  • Project manage event participation including coordination of company schedule of events, logistics for enabling collateral and demonstrations to and from event site, setup/teardown (as needed), demonstration readiness, and overall event planning and communicating
  •  Assist with submission of applications for event participation and negotiation of costs and contracts as required.

Requirements

  • 5-10 Years of relevant experience

Location

  • Detroit, Sunnyvale, or Phoenix with frequent travel in support of events in which Trillium is participating, as well as specific company events as needed.

Strategic Partnerships Manager

Job Description:

Trillium Secure, Inc., a leader in connected car data security and services is seeking a Strategic Partner Manager to join the Business Development team to help grow and manage our most important strategic partnerships and launch new partnerships. In this role, you will be responsible for leading day-to-day operations with Trillium’s strategic partners, while developing and executing on new partner growth initiatives. A significant part of your role will be to serve as a partner advocate, often functioning as a liaison between our partners and internal teams. You will also support identification, outreach & qualification of new partnership opportunities for Trillium.

We are looking for a strategic thinker who executes; this person thrives in a fast-paced, always-on, results-oriented culture. You love problem solving, collaborating across functional domains, and driving projects from beginning to end. You’re an excellent communicator, quick to synthesize key issues, and enjoy working with others to deliver results. This is a hands-on, high execution role which requires excellent business, people, and analytical skills

Responsibilities and Deliverables: Strategic Partnerships Manager

The Strategic Partnerships Manager is responsible for the following activities and deliverables:

  • Lead key partner relationships, actively engaging to meet sales & marketing goals while handling the operational day-to-day activities
  • Engage, educate, collaborate, and problem solve with partner stakeholders
  • Perform analysis and provide insights to partners and internal Trillium stakeholders to improve partnership results
  • Establish processes and reporting to help streamline the team’s operations
  • Develop and launch new campaigns, programs, and initiatives with partners
  • Develop a deep understanding of Trillium’s business operations, including internal processes, functional group strategies, and competitive context
  • Collaborate with partners to ensure that the experiences we build together are the best possible for users, support our partners’ goals, and align with Trillium’s mission
  • Develop strong relationships at all levels, identifying key decision makers and influencers
  • Take full accountability for defined partnerships, using metrics to monitor performance and understand results and drivers of performance
  • Participate in appropriate industry events and conferences and assist in implementing events effectively

Ideal Candidates will have knowledge and experience in the following areas:

  • BA/BS required. MBA a plus.
  • 3-5 years of experience in partner management, business development or management consulting
  • Previous experience in a client or partner facing role
  • Highly organized and experienced in establishing structure where needed while being able to thrive in a fast paced, dynamic work environment
  • Outstanding interpersonal skills and ability to build effective working relationships internally and externally. Excellent written and verbal communication skills
  • Ability to think creatively and critically, and to translate those ideas into effective communications and actionable plans
  • Developed skills in strategic and quantitative analysis, project management, and commercial contract negotiation
  • Proficiency in office automation software (Microsoft Office, Excel, Powerpoint, etc.)
  • Working familiarity with data services, cryptography technologies in automotive, fleet management, insurance, network and cloud computing
  • English language proficiency required. Others a strong plus.
  • Must hold current passport and ability to travel 25-50%

Reporting Relationship & Location:

  • Strategic Partnership Manager will report to Sr Director, Global Business Development & Strategy with dotted line reporting to Director, Business Development & Strategy Aerospace & Defense.
  • Location: this position will be located in Ann Arbor, MI office.

Inside Sales

Job Description

Responsibilities

  • Research accounts, identify key players and generate interest
  • Build account plans working together with Sales / FAE
  • Find and nurture sales opportunities through outbound cold calls, emails and inbound lead follow-up
  • Team with Sales / FAE to build pipeline and close deals
  • Route qualified opportunities to the appropriate Sales / FAE, for further development and closure
  • Be central hub between Sales / FAEs / Engineers to arrange customer meeting schedules and prepare its necessary materials
  • Make paired outside sales calendar fully booked minimum 12 visit / week
  • Work together with Finance, Legal to prepare NDAs, SOW and other contracts
  • Understand customer needs and requirements
  • Quote and Proposal preparation
  • Close deals and achieve quotas over the phone
  • Maintain and expand database of prospects within assigned territory
  • Perform effective online demos to prospects
  • Take care of administrative tasks for Outside sales people (ie: expense report)

Requirements

  •  Proven Inside sales and / or Sales experience
  •   Track record of over-achieving quota
  •   Strong phone presence and experience dialing dozens of calls per day
  •   Proficient with Microsoft Office products (ie: Outlook, Excel, Powerpoint)
  •   Experience working with CRM tool (Pipedrive, Sales force.com etc)
  •   Excellent verbal and written communications skills
  •   Strong listening and presentation skills
  •   Ability to multi-task, prioritize, and manage time effectively

Sales Operations & Planning Manager

Job Description

Responsibilities

  • Act as the point of contact for the sales operations team
  • Working closely with Sales, BD, Strategy team to track sales objectives including sales activity
  • Define monthly / quarterly / annual objectives and drive the team to hit key milestones to increase acquisition and activation
  • Build and help to standardize business reporting for funnel analysis and internal business review
  • Provide recommendations and take actions based on strategic objectives, forecast or performance metrics
  • Enhance sales productivity by enabling the team to work smarter by simplifying processes and evaluating new tools
  • Work with Finance, HR, and sales management to develop sales incentive programs and compensation planning in order to increase sales productivity
  • Identify and eliminate sales process bottlenecks and inconsistencies
  • Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management
  • Assist with CRM administration and further enhancement
  • Produce and review actionable and accurate sales reporting and BI tools for reps, managers, and sales leaders
  • Partner with sales reps and marketing to refine lead qualification process, analyze and report on campaign performances with reporting and dashboards
  • Refine customer segmentation, assist with territory management
  • Support sales spiff programs by updating performance, reporting, and communications to participants to drive success

Skills

  • Demonstrated success in a sales ops, business ops, or similar role
  • Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact
  • Analytical and demonstrated ability to extract key business insights through data analysis
  • Proven CRM (ie: Salesforce) subject matter expert with experience creating reports, optimizing processes, training new hires, managing dashboards, and more
  • Previous deal desk and/or revenue recognition experience
  • Ability to manage multiple priorities and tasks; proven strong organizational and project management skills in a fast-paced environment
  • Track record in driving change and removing hurdles in fast growth organizations by working cross-functionally with Marketing, Finance and IT
  • Excellent written and verbal communication skills, including presenting to C-level executives
  • Agile, self-starter who can work independently and collaboratively
  • Experience with visual analysis applications and sales intelligence software
  • Advanced Excel / Powerpoint skills with a strong understanding of CRM applications
  • Understanding of Marketing automation is a plus

Experience

  • Bachelor’s degree in a technical or business-related field
  • 5+ years of experience in sales operations and/or business systems preferably in a software/technology
  • Experience building and/or managing a sales operations team

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